At Arabic Watch UAE, customer satisfaction is important to us. If you are not fully satisfied with your purchase, our Return & Replacement Policy explains how and when you can request a return or replacement.

Eligibility Window

You may request a return or replacement within 5 working days of receiving your order. Requests submitted after this 5-day window will not be eligible for return or replacement.

Conditions for Return or Replacement

To be eligible for a return or replacement, the following conditions must be met:

  • The product must be unused, unworn, and in its original condition
  • The product must be returned in its original packaging, including the box, tags, and any accessories
  • Proof of purchase (order number or confirmation email) must be provided
  • The request must be raised within 5 days of the delivery date

Non-Returnable Situations

Returns or replacements will not be accepted in the following cases:

  • The product shows signs of use, scratches, or damage caused after delivery
  • The original packaging, tags, or accessories are missing
  • The request is raised after the 5-day eligibility window has passed
  • The issue is due to a change of mind rather than a product defect or error

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 5 days of delivery with your order number and clear photos of the product. Once verified, we will arrange a free replacement or resolve the issue at no additional cost to you.

How to Request a Return or Replacement

To initiate a return or replacement request:

  • Email us at info@arabicwatchuae.store with your order number and reason for the request
  • Attach clear photos of the product if it is damaged, defective, or incorrect
  • Our team will review your request and respond within a reasonable timeframe with further instructions

Replacement Process

Once your return request is approved, the product must be shipped back to the address provided by our support team. After the returned item is received and inspected, we will proceed with sending a replacement, subject to product availability.

Refunds

Refunds, where applicable, will be processed using the original payment method after the returned product has been received and inspected. Processing times may vary depending on your payment provider or bank.

Contact Us

For any return or replacement requests, please contact us:

  • Email: info@arabicwatchuae.store
  • Email: arabicwatchuae@gmail.com